Terms & Conditions

Last Updated: 01/01/2025

Welcome to The Bascake! By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Ordering

1.1 All orders are subject to availability.
1.2 Once your order is placed, you will receive a confirmation email with the details.

2. Payment

2.1 Payments must be made in full at the time of ordering.
2.2 Payment can be made securely through the payment methods available on our website.

3. Collection

3.1 Orders must be collected within the agreed time slot.

5. Refunds and Cancellations

5.1 Due to the perishable nature of our products, cancellations must be made within 48 hours of placing your order.
5.2 Refunds are only available for orders cancelled within this period.
5.3 If there is an issue with your order, please contact us within 24 hours of delivery or collection.

6. Allergies and Dietary Requirements

6.1 While we take care to label allergens accurately, our products are made in a kitchen that handles nuts, gluten, and other allergens.
6.2 It is your responsibility to inform us of any dietary requirements before placing an order.

6. Personal Data

7.1 We respect your privacy. Your personal information will only be used to process and deliver your order.
7.2 For more details, please refer to our Privacy Policy

8. Intellectual Property

8.1 All content, images, and branding on this website are the property of The Bascake and may not be used without permission.

9. Liability

9.1 The Bascake is not responsible for any delays or damages caused by third-party delivery services.
9.2 We are not liable for any allergic reactions or health issues resulting from the consumption of our products.

10. Changes to Terms

10.1 We reserve the right to update these terms and conditions at any time.